If you require a hardware repair, it will help to know the following things:
If your product is currently covered under warranty.
The standard non extended warranty for a Pudince product is 1 year. If you are an Australian customer, you are legally covered by consumer law for a minimum of 2 years warranty.
If your product was purchased first hand or second hand.
Then there are things that you will definitely need to proceed:
You will need your product serial number and model number. If you do not have it, you will need to contact firstname.lastname@example.org to continue.
You will need to supply us with a detailed description of the problem. You may also be asked for photographs of the device.
You will need to supply your best contact phone number, home address and email address.
You will need to find a good time for us to come and retrieve the device or to send a technician (depending on which product)
If you’re ready to continue, please supply the serial number of the product you require assistance with: