Pudince has maintained the account management system, Xenria Hello for over 6 years. The service has gone through 3 rebranding efforts since launching as P-ID in 2009.
We have decided along with our partners that it is time for us to throw in the towel on Xenria Hello given it’s decreasing relevance in a world powered by Google, Microsoft and Facebook account authentication for external services and sites.
As a result of this decision, Xenria Hello service has been discontinued for life. New user registrations are unavailable as existing users can no longer log in to the service. Users can download their account information files that can be used in correlation with our XHO Importer application to extract account information for up to 6 months after the service has been terminated.
Technical support and account support teams have also moved on to cover other applications and areas of support and will also be unavailable. Your only support option is the Pudince Support website.
Users can download their account information to a Xenria Hello file (XHO). This file can then be used with our XHO Importer application for Android and Windows 10. If you are using a Windows 8, 8.1, Phone 8 or Phone 8.1 device you will need to either upgrade that device or use a Windows 10 PC.
The application will securely generate a text file when supplied with your account email address that will contain all information that was saved in your account. Please note that you will need your account email and password to obtain the XHO file. If you do not have your username and password, technical and account support is no longer available for the service and your account information will be lost.
You can download your account information file by signing in to the Hello app on Windows or Android, or by opening Hello in your favourite web browser at http://www.pudince.com/hello.
Account information can be downloaded via the Android and Windows application or via the Web (http://www.pudince.com/hello). You can start downloading your account information from April 2016. Your account information file will be saved to your account for six months until the service is entirely shut down in October 2016.
XHO Importer is available for Android and can be downloaded via the Google Play store on your Android device by clicking here.
XHO Importer is available for Windows 10 devices and can be downloaded via the Windows store on your Windows smartphone, PC or tablet by clicking here.